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Which is more important for (call centre) business operation? Agents or Management?
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ohnoitscali
Aug 10, 2011
4 votes
4 debaters
2


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2
Agent


nygel
Aug 10, 2011
0 convinced
Rebuttal
AGENTS. this is effin' callcenter. its should already be a cliche. eventhough management is the one creating the "strategy", if its not favorable to the AGENTS, then the management is useless, they need to come up with another plan... unless the "power" kicks in that AGENTS wont be able to do anything but to freakin' follow.

 
nygel
Aug 11, 2011
0 convinced
Rebuttal
Rebuttal to: pgandal Show

Passionate is such an overrated word. Working in a call center is more of a lifestyle than a job itself. I studied Management of Financial Institution from a reputable university and opportunities are everywhere. Regarding your question, am i passionate about it? NO. First of all, this is not the job I want. I want to be a financial analyst hence my course in college. But why am i working in call center? Answer: Lifestyle. I'm 22 and still livin' life to the fullest. Commitment to big financial companies has not yet settled in inside my body system. I still love my party night outs. Of course sooner or later i have to leave the call center industry and prepare myself in the world of corporate finance. Im not passionate working in the callcenter industry but I am determined to do my best or be the best and just enjoy every minute of it.

 
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2
Management


melody
Aug 12, 2011
2 convinced
Rebuttal
Rebuttal to: nygel Show

Seems like it is pretty simple to me. If you know how to do it better then open a call center, get the clients who are willing to pay you, get the phone lines, hire some people who don't want to be there, get them to do what the clients want, pay them every week, hire the management to make sure they do their jobs and then you will know which side is more important.
It's pretty obvious that you don't want to be there so you can always go get a different job.

 
vancam
Aug 11, 2011
0 convinced
Rebuttal
Channel Shift: Moving the transactions online to reduce call centre's requirements for both agents and management.

 
pgandal
Aug 11, 2011
0 convinced
Rebuttal
Rebuttal to: nygel Show

How can you possibly be passionate about call centres?

 


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